Return, Refund & Replacement Policy

Last updated: October 7, 2026

This policy applies to every order placed at www.purelandtea.org (the "Site") with Pure Land Tea ("we," "us," or "our"), 749 27th Street, San Francisco, CA 94131. By placing an order, you agree to this policy.

1. All sales are final.

We do not accept returns and we do not issue refunds. The only remedy we offer is a replacement, and only in the limited circumstances in Sections 3 and 5.

2. Tea.

All tea sales are final. We do not offer returns, refunds, or replacements for tea, including for change of mind, taste, aroma, or personal preference, or for any condition arising in shipping or from weather. Tea is a natural product that varies by harvest and batch, and pu'er changes as it ages.

3. Teaware replacements (U.S. orders only).

If a piece of teaware (such as a cup, pot, pitcher, tea set, or tea pet) arrives broken or damaged, we will replace it at no cost to you, subject to Section 4.

4. 10-day replacement window.

You must request a replacement within ten (10) days after the delivery date shown in the carrier's tracking. Requests made after that are not eligible. To request one, email wanganoah@gmail.com with your order number and clear photos of the item, its packaging, and the shipping label. We may ask for more information. If we approve your request, we will ship the replacement to a U.S. address at no charge. A replacement is your sole and exclusive remedy. If the same item is unavailable, we may substitute a comparable item of equal or greater value.

5. Our errors (U.S. orders only).

If we ship the wrong item or leave an item out of your order, tell us within the same ten (10) days and we will send the correct item at no charge.

6. International orders.

Orders shipped to an address outside the United States are final. We do not accept returns, and we do not offer refunds, replacements, or credits on international orders.

7. What is not covered.

Change of mind or ordering the wrong item; damage after delivery, including from storage, handling, misuse, or accident; natural variation in handmade teaware (color, glaze, size, small marks); a wrong address supplied, carrier delays, or packages lost or stolen after delivery; and requests made after the 10-day window.

8. Other products.

Apparel and any other products that are not tea or teaware are final sale and are not eligible for return, refund, or replacement.

9. Subscriptions.

Each subscription delivery is a separate order covered by this policy. Cancelling a subscription stops future deliveries only. It does not entitle you to a refund or return of a delivery already shipped.

10. Payment disputes.

Please contact us before disputing a charge with your bank or card issuer, so we can resolve it under this policy.

11. General.

Nothing in this policy limits any right you have under applicable law that cannot be waived. We may update this policy at any time. The version posted on the Site when you place your order applies to that order. This policy is governed by the laws of the State of California, USA.

Questions: wanganoah@gmail.com